Job Description

Position Summary Provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through subordinates the following duties. Essential Duties and Responsibilities Manages all events inclusive of full exhibit hall / Municipal Auditorium (primarily SCC). Advises, guides, counsels and meets with assigned clients as necessary regarding all event details and logistics. Gathers and organizes all information pertinent to the event such as scheduled and meeting room requirements. Advises clients on the operational procedures, policies, rules and regulations and deadlines of the facility. Quotes prices for operational and labor services not specified in the Event License Agreement. Provides clear, concise, and timely communication of detailed requirements to the operational department. Processes last‑minute changes requested by clients and alerts internal departments and/or service contractors as necessary. Must be present during the execution of the event and serve as manager on duty as required. Coordinates, schedules and hosts weekly upcoming meetings. Provides creation of preliminary event estimates and other information requested by clients prior to the event being held. Supervises staff and oversees all aspects of facility operations related to events. Meets with client groups to plan and organize assigned meetings and/or events. Coordinates activities with the various service contractors for assigned meetings and/or events. Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures. Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set‑up specifications, insurance requirements and other relevant details. Prepares cost estimates and monitors final billing. Provides clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set‑ups to provide equipment or services needs. Monitors and supervises facility set‑up when necessary. Assists in training event services staff. Serves as primary liaison between clients and facility departments. All other necessary duties as assigned. Event Administration Prepares and distributes to client and internal department in a timely manner and event document detailing all information required for the execution of the event. Maintains documentation of all contracts and correspondence related to definite sales accounts. Accurately input and update all information pertinent to definite sales accounts into Venue Ops. Prepares reviews and completes final event settlements. Handles subsequent inquiries regarding event settlements. Research, review and recommend equipment, materials and supplies required in providing event services and planning. Represents department at site visits and pre‑planning meeting as requested by Events Manager/Director of Operations. Internal Communications Meets with internal departments as necessary to discuss event requirements. Holds pre‑event meetings with client and internal departments to review event requirements and logistics. Attends department meetings as required. Qualifications Bachelor’s degree (B.A.) from four‑year college or university. 1 to 2 years related experience and/or training or equivalent combination of education and experience. Working knowledge of the principles of facility management, services and equipment for a similar facility. Excellent organizational, planning and interpersonal skills. Good written and verbal skills. Ability to prioritize multiple projects. Demonstrate problem‑solving and communication skills. Supervisory experience preferred. Professional presentation, appearance and work ethic. Proficient in Word and Excel. Familiar with presentation software such as PowerPoint. Ability to work under limited supervision and to interact with all levels of staff, including management. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays. Solid knowledge of principles and practices of personnel administration. Strong analytical and problem‑solving skills. Excellent interpersonal skills essential. Physical Demands While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), standing up to 8–10 hours daily and talk and hear. EEO Statement ASMGlobal is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRRA Federal Contractor. Applicants that need reasonable accommodations may contact Yvonne M. Young Human Resource Manager 318‑841‑4243 ASM Global/Shreveport Convention Center 400 Caddo St. Shreveport, LA 71166‑1774 #J-18808-Ljbffr

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