Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST) Job at IQVIA, Oregon, OH

  • IQVIA
  • Oregon, OH

Job Description

This remote call center role supports patients and pharmacies with payment assistance program inquiries, including card activation, eligibility verification, and claim troubleshooting. The position requires a high school diploma, pharmacy technician certification, HIPAA credentials, and 3+ years of call center experience, with a shift from 11am–8pm EST available.

Responsibilities

  • Handle customer requests via phone, email, fax for payment assistance programs
  • Activate co-pay cards and vouchers; verify program eligibility
  • Assess issues and provide first-level support for problem resolution
  • Document case details and escalate unresolved issues to appropriate teams
  • Suggest operational improvements to management as needed

Requirements

  • High school diploma or equivalent
  • Pharmacy technician experience required
  • HIPAA certification
  • Call center experience, 3+ years preferred
  • Medical claim processing experience preferred
  • Bilingual English/Spanish capability preferred

Compensation: $18.00 per hour

Job Tags

Hourly pay, Remote work, Shift work

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